Terms and Conditions

Once read, please print, sign and send with booking form


The signing of the Booking Form by the party leader confirms the acceptance of the terms and conditions set out below and shall be binding on the persons booking and intending to occupy the premises. Each booking will be confirmed as soon as reasonably possible after receipt of the signed booking form and the appropriate deposit.

No parties of guests who are all under the age of 21 will be accepted. No pets accepted. For the comfort of guests our home is non-smoking - this includes e-cigs and vaping.

To ensure comfort, security and peace of mind our home is registered with the State Authorities and is in full compliance with all relevant legislation.

General

The villa is available for occupation from 4.00 pm, local time.

Departure time - 10.00 am unless otherwise agreed with the management company or owner.

Smoke alarms are situated around the entire villa. Any tampering with these alarms will result in a charge of $100 from your security deposit.

All telephone calls within the USA and Canada are free. All other outgoing calls require a pre-paid phone card, available from any supermarket.

All bed linen and towels are provided for your needs. Please bring your own beach towels for use at the water parks.

Payment Details

A non-refundable deposit of 150 sterling or $250 USD per week or part week is due within 7 days of your initial reservation, to be sent with the completed Booking Form and a signed copy of these terms and conditions. On receipt of your deposit we will bank your cheque and wait for clearance, following which we will send out a receipt and confirmation of your booking.

Any changes to the booking made by the guest after the deposit has been paid will incur a handling charge of £15.00 per amendment.

Payment of the balance is due in full 8 weeks prior to your arrival date. On receipt, banking and clearance of your parties' final payment, we will send out your final receipt.

Payments may be made using a credit card or by Paypal, however this is subject to a 4% surcharge to the total cost.

If payment is required in any other currency this may be carried out via PayPal, however, this is subject to a 4% surcharge to the total cost or if you wish you may pay direct into our bank account - details on request.

We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date.

Price Guarantee

The price for renting the premises as stated on the booking form at the time of booking is fully guaranteed and no surcharges will be added to the costs shown on the booking form, except for the use of Paypal as a payment method as detailed above.

Security/Breakages Bond

A Security/Breakage charge of 200/$350 is required with your final balance payment.

Our management company check the inventory prior to your arrival and after your departure and will advise of any faults. These may include additional cleaning costs for spills, stains etc. and you are liable for all damage caused to the villa during your stay. Once the villa has been inspected after your departure and everything is verified ok the security deposit will be refunded to you within 14 days.

The key for the villa front door must be left in its security box at all times that the villa is unoccupied. The loss of the door key will result in a charge to your security deposit.

The client is held responsible for any damage or breakages that may be caused to the property its contents and also for any items in the inventory during your stay. All damage and faults caused or found at the home must be reported to our management company at the earliest opportunity. We know accidents can happen and small breakages for example the odd glass or plate will not be charged to your security deposit, but please let us know as soon as possible so that it can be replaced.

We retain the right to charge your security deposit to cover breakages, damage or non-return of keys. Receipts for repairs / replacements will be provided in the unlikely event that such a charge is required.

Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Apart from spoiling, food left uncovered can attract insects very quickly. Any added costs for pest control services incurred from lack of care in this may be passed to you.

Rubbish / Trash

It is the guests responsibilty to put out the trash in a secure a manner so it will not become easily accessable to the local wildlife and scattered around (homeowners are fined for this). Any costs charged to the homeowner in this event will be deducted from the security deposit.

Safety and Security

Due to State Fire Regulations under no circumstances may more than the number of persons identified on the Booking Form occupy the property.

Children must be supervised at ALL TIMES whilst in the pool area. Glass is NOT permitted in the pool area. Plastic glasses are provided.

The owners, or our management company reserve the right to enter the premises at any time for whatever reason, but we will try to give notice whenever possible.

Pets

Animals/pets are strictly not permitted. If a pet has been in the property, there will be an automatic security deposit charge,  to cover the cost of professionally cleaning all carpets and upholstery and to call in a pest control company. This may amount to several hundred dollars.

Pool and Spa Heater

If you have requested pool and/or spa heat, the temperature is subject to prevailing weather conditions, etc. The pool covers must be used to retain the heat when the pool is not in use, especially overnight, and this is the responsibility of the guest at the time.

In the event of pool heater breakdown, or other circumstances beyond our control, we (or our representative) will do our/his utmost to rectify the problem as soon as possible. In such an event our liability will be limited to refunding the pool heat payment to the guest for the number of days the heater was out of action only - no other compensation will be paid.

Security

All doors and windows must be closed and the security alarm at the property must be set whenever you are are not in the property. Guests are responsible for closing all doors and windows and for setting the security alarm.

Documentation

All passports, driving permits, visas and health certificate requirements are the clients' responsibility. The owners and their agents accept no responsibility for any delay or expense incurred through any irregularity in such documents.

Liability

The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool and villa, including items left in the safe. It is your responsibility to ensure that children are always supervised properly in and around the pool and inside the villa.

Force Majeure

The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damage or changes caused by Force Majeure, e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control.

Complaints or Dissatisfaction

In the unlikely event of a complaint during your stay please contact the Management Company immediately. If the matter cannot be resolved you should contact the owner, in writing, within 14 days of the end of the rental period. If the problem has not been reported, as requested to the Management Company the owner cannot accept any responsibility.

Unavoidable Changes

The owners and their agents reserve the right in any circumstances to cancel the booking and in this event we will return all sums (but without interest or compensation). In the event of a major change to the booking being necessary, we will inform the client as soon as reasonably possible, and if the client does not wish to accept the booking on this basis we will cancel the booking and return all sums (but without interest or compensation).

Cancellation

In the event of your needing to cancel the following fees will apply:

8 or more weeks prior to departure 100% of the deposit paid, less than 8 weeks 100% of total charge.

Please ensure you have adequate Travel Insurance to cover your losses if cancellation is due to an insured event beyond your control resulting in a financial loss.

Please note, no refund will be given for any unused nights during your stay at the villa.

We want our home to remain as clean and tidy for each and every visitor, so please respect our home and treat it with the care it deserves.


I Accept the terms and conditions of booking as outlined above

Signed ...............................................................................

Print name .........................................................................

Date....................................................................................